Please read the information carefully as it outlines our rights, responsibilities and your use of our website and the services we offer. By requesting that we confirm your booking, we are entitled to expect that you have had the opportunity to read and agree to these conditions.
- Making a Booking
You confirm that you are at least 18 years old and have the legal ability to engage into agreements on behalf of all individuals participating in the booking, including minors, by making a booking through our website.
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- Ready-made Packages – You can directly book ready-made tour packages through our website.
- Tailor-made Packages – For tailor-made packages, you can submit an inquiry through our website. Our travel experts will then contact you to discuss the details and provide a quote.
- Payment
Full payment is necessary at the time of booking. A non-refundable deposit will be requested for tailor-made tour packages, with the entire payment due before the trip begins. Otherwise, payment terms and conditions will be stated per tour packages.
Payments can be made via secure online payment gateways and/or bank transfers. Any additional charges incurred during the tour journey will be on your own responsibility and will be paid directly to the tour operator.
- Travel Insurance
It is strongly recommended for you to have travel insurance to cover trip cancellation, medical expenses, baggage loss, and other potential risks.
Travelers are responsible for ensuring they meet all health requirements and have the necessary vaccinations for their intended destination.
- Special Requests
We will make every effort to accommodate special requests, such as dietary requirements or room preferences. However, we cannot guarantee that all requests will be fulfilled.
- Cancellation Charges, Refunds, and No Shows
In case that the traveler wishes to cancel the trip/tour, cancellation fees will be applied. Depending on when the cancellation occurs and the particular tour package, different fees will apply.
Once the journey has started, no refund will be given for any unused portions of a tour package. There won’t be any reimbursements given for no-shows.
- Changes to Confirmed Trips
If a traveler wishes to make changes to a confirmed trip, we will do our best to accommodate the request. However, additional charges may apply, and changes are subject to availability.
- Changes and Cancellations by Us
In rare circumstances, we may need to make changes to a confirmed trip due to factors beyond our control, such as weather conditions, natural disasters, or other force majeure events. We will notify affected travelers as soon as possible and offer suitable alternatives.
In the event of cancellation by us, a full refund will be provided unless the cancellation is due to force majeure events, in which case our liability will be limited.
- Liability
We act as an intermediary between travelers and various suppliers (e.g., airlines, hotels, transportation companies). As such, we are not liable for any loss, injury, or damage resulting from the acts or omissions of these suppliers.
We are not liable for any loss, injury, or damage resulting from circumstances beyond our control, including but not limited to war, civil unrest, acts of terrorism, natural disasters, or government restrictions.
- Delay
We will not be responsible for any additional expenses or losses incurred due to flight delays, changes in schedules, or other transportation disruptions.
- Conditions of Supplier
Travelers are subject to the terms and conditions of the suppliers we work with, such as airlines, hotels, and tour operators. It is the traveler’s responsibility to familiarize themselves with these conditions.
- Decisions of Alternatives, Behavior, or Damage
We reserve the right to make alternative arrangements or refuse service to any traveler whose behavior is disruptive, offensive, or detrimental to the enjoyment of others.
Travelers will be held financially responsible for any damage caused to accommodations, transportation, or other property during their trip.
- Passport and Visa Requirements
Travelers are responsible for ensuring they have valid passports, visas, and any other required travel documents for their chosen destination.
- Complaints
If a traveler has a complaint during their trip, they should inform our local representative or contact our customer service team promptly. We will endeavor to address and resolve the issue to the best of our ability.
- Overseas Standards
Travelers should be aware that standards and regulations in other countries may differ from their home country. We recommend researching the destination and its local customs before traveling.
- Financial Protection
We are committed to providing financial protection to our customers. We are a registered travel company and may provide protection through insurance, bonds, or other means in compliance with applicable regulations.
By using our website and making a booking, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions. If you do not agree with these terms, please refrain from using our website or making a booking.